# Mercedes-Benz of Okemos - Detailed Adviser Profiles > Organization: Mercedes-Benz of Okemos > Team Site: https://mercedesbenzofokemos.adviserly.com > Dealership Homepage: https://www.mercedesbenzofokemos.com/ Companion to [llms.txt](https://mercedesbenzofokemos.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Colin Smith - Profile: [https://mercedesbenzofokemos.adviserly.com/colin-smith](https://mercedesbenzofokemos.adviserly.com/colin-smith) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (36 ratings, 22 reviews) - Lifetime vehicles sold: 178 - Recent vehicles sold: 5 - Sales specialties: 911, CAYENNE, MACAN, X5, X7 - Call: 5178532600 Hello! I'm Colin Smith, a client advisor at Serra Auto Campus. I joined the team in June 2020, but my automotive career began in 2017. I have established a reputation for my expansive product knowledge. My vast knowledge and enthusiasm of the brand and my desire to share it is something customers genuinely appreciate. I am Porsche certified and always looking to learn more about the latest models and advancements. I love the brand's racing history and dedication to preserving sports cars. As a huge car guy, I'm always up for conversations about automobiles. Other topics I enjoy are video games and anything related to Star Wars. I like Motorsports, especially the World Rally Championship and GT3 racing. Photography is also a huge passion of mine. Please enjoy your time on the website and be sure to reach out with any questions, or stop by and ask for Colin Smith! Recent reviews: - 2024-10-14 | 5.0/5 | Daniel S. — Colin was great to work with, he was very patient and very helpful with navigating my 2005 X5 order. He is very knowledgeable and was very helpful with me understanding all the technical features of the car. - 2025-12-27 | 5.0/5 | William K. — Colin made the entire process easy and stress-free. He's knowledgeable, straightforward, and genuinely a pleasure to work with. I've come back to him multiple times for a reason—highly recommend. - 2025-04-03 | 5.0/5 | David G. — Overall experience was very positive. Colin is very knowledgeable and provided information that helped make my car buying decision. ### Howard Ju - Profile: [https://mercedesbenzofokemos.adviserly.com/Howard-ju](https://mercedesbenzofokemos.adviserly.com/Howard-ju) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (26 ratings, 18 reviews) - Lifetime vehicles sold: 117 - Recent vehicles sold: 9 - Sales specialties: GLC, GLE, GX, RX, RX 350 - Call: 517.853.2623 Recent reviews: - 2026-01-27 | 5.0/5 | Bernard T. — Excellent experience! Howard had my car warmed up (-19 below at the time) and ready to test drive when I got to the dealership. He stayed past closing time, along with the Sales Manager and Finance Manager, to get the sale done and I drove my new car home that same evening. I would highly recommend Howard to help you find your next car. Bernie Thompson - 2026-03-30 | 5.0/5 | Michael M. — Howard was knowledgeable, professional, and friendly to work with. I came in wanting to buy the specific used truck I found on the lot, so his job was easy in this case, but I would definitely seek him out if looking for another vehicle. - 2025-11-04 | 5.0/5 | Fred A. — Excellent! Howard was honest and prepared at all times. He provided me a carfax at 8pm on a Sunday. Great customer service. ### Jake Walker - Profile: [https://mercedesbenzofokemos.adviserly.com/jake-walker](https://mercedesbenzofokemos.adviserly.com/jake-walker) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (377 ratings, 254 reviews) - Lifetime vehicles sold: 912 - Recent vehicles sold: 7 - Sales specialties: 718 BOXSTER, 718 CAYMAN, 911, CAYENNE, MACAN Hello, everyone! Welcome to Serra Auto Campus! Since 2014, I have worked hard to build a great reputation amongst my customers and my colleagues. I am known for being trustworthy, honest, and easy to work with. I treat people with respect and give them my complete attention whenever they sit in my office. I am proud of my ability to speak openly and honestly with my customers, keeping those conversations confident. Guests can depend on me to be organized, informative, and easy-going. My certifications include BMW and Mercedes Benz. I genuinely enjoy assisting people with purchasing the vehicle of their dreams. In my spare time, I like traveling, golfing, and living a healthy lifestyle – I go to the gym at least four to five days each week. Spending time with my special lady is always the highlight of my days. You can also catch me cooking new and old recipes when time permits! Recent reviews: - 2026-01-07 | 5.0/5 | Nabil-A B. — Jake was outstanding. Transparent, professional, courteous, and extremely patient throughout the entire process. He handled communication honestly and delivered an exceptional buying and delivery experience. Interactions like this are what build long-term customer relationships and keep clients coming back for future purchases. Truly a first-class experience. - 2026-02-08 | 5.0/5 | Denise D. — Jake was professional, attentive and making this process easy. Having my Mercedes Benz GLC delivered to my home was a huge plus. Thank you to Mercedes-Benz Specialist Kyler for excellent job. He was patient, knowledgeable, and did a great job explaining all the details and technology of the vehicle. I truly appreciate his professionalism and care. - 2026-04-05 | 5.0/5 | Tom H. — Jake makes it easy and fun, and no pressure to buy a car. Plus, he has patience and respect to work with us to get the options that we want on the car. If you want someone to give you some attention when you’re making a major purchase like this, Jake is your man! Plus, it’s just fun! ### Ke'arrah Pegues - Profile: [https://mercedesbenzofokemos.adviserly.com/kearrah-pegues](https://mercedesbenzofokemos.adviserly.com/kearrah-pegues) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.6 stars (43 ratings, 33 reviews) - Lifetime vehicles sold: 166 - Recent vehicles sold: 16 - Sales specialties: GLC, RX, X3, X5, X7 - Call: 517.853.2622 Hello! I’m a sales advisor here at Serrra Auto Campus, where we proudly represent four luxury automotive brands. I truly love what I do—there’s nothing better than starting each day knowing I’ll meet someone new and help them find the perfect vehicle to match their lifestyle. I’m dedicated, driven, and confident in my ability to deliver a seamless and satisfying car-buying experience. Whether you’re shopping for comfort, performance, or style, I’m here to guide you to the right fit. Outside of work, I enjoy playing soccer with my daughter and being her biggest fan at games and practices. Recent reviews: - 2026-02-23 | 5.0/5 | Jasmina B. — Miss Pegues was very helpful and incredibly kind throughout my whole car browsing and purchasing process. I felt zero pressure from her, on the contrary I felt so much patience for all of my questions and real kindness. There was no performative "nice" act to get me to make a purchase -she was kind and genuine through and through. When taking a step back and thinking about my whole experience, she was the most helpful person I spoke to in that office from start to finish. And it didn't hurt that she is a woman. She is a great asset to your company! - 2026-02-19 | 5.0/5 | Terfa K. — Ke'Arrah is great & allowed me the full opportunity to test it the vehicle to my heart's desire. Her knowledge of the intricacies of the vehicle capabilities & the origins were convincing enough for me to complete my purchase. She's great! - 2026-04-11 | 5.0/5 | Jennifer G. — Ke’arrah made my experience smooth. I’m enjoying my BMW X3. She followed up with Colin, who made a home visit to walk me through all the special features. I highly recommend her if you are looking for a new BMW. ### Marshall Kambasha - Profile: [https://mercedesbenzofokemos.adviserly.com/marshall-kambasha](https://mercedesbenzofokemos.adviserly.com/marshall-kambasha) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (319 ratings, 226 reviews) - Lifetime vehicles sold: 876 - Recent vehicles sold: 10 - Sales specialties: GLA250W4, GLC, GLC300W4, GLE, GLE350W4 - Call: (517) 853-2637 Welcome to Serra Auto Campus! I’m a client advisor here at the dealership, and I love to meet new people. My colleagues and friends know me as an honest and win-big type of person. I am straightforward and do my best to make sure my customers are delighted with their purchase. I have worked in the auto industry for many years in sales, as a General Motors supplier, and as a dealership owner. Regardless of what position I am in, customers can depend on me for a transparent experience and useful advice. My goal is to help someone find the perfect vehicle to suit their lifestyle. Guests can rely on me to cater to their needs and to go that extra mile to get the job done right. In addition to excellent customer service skills, I have a bachelor’s degree in business administration. When I’m not working hard at the dealership, I enjoy spending my free time doing anything related to sports, particularly basketball, football, and soccer. I also love to workout, bowl, and travel, especially to the beach. Recent reviews: - 2026-02-19 | 5.0/5 | Miguel S. — Excellent. My wife needed a vehicle quickly. I went to Marshall with what I was looking for, he interjected some notes from his experiences. The vehicle is the perfect match for the driver, based on her comments. - 2026-03-15 | 5.0/5 | Susan M. — Marshall is a TEN. He is a wealth of knowledge, kind, and not pushy. This was my second experience with hiim. I live near another competative dealership but traveled an hour to work with him. - 2026-03-01 | 5.0/5 | Mark C. — Great! I have another friend who's buying a car right now and I advised them to go with Serra Auto Campus in Okemos because Marshall did such a good job. :) ### Matt Tenfelde - Profile: [https://mercedesbenzofokemos.adviserly.com/matt-tenfelde](https://mercedesbenzofokemos.adviserly.com/matt-tenfelde) - Department: Sales (Sales) - Title: Client Advisor - Rating: 5.0 stars (11 ratings, 9 reviews) - Lifetime vehicles sold: 27 - Recent vehicles sold: 7 - Sales specialties: ES, NX, RX, RX 350, TX Prior to joining the Serra Auto Campus as a Client Advisor, I spent over 15 years in Sales with Automotive Suppliers. Additionally I have been privileged to positively impact people's lives as a Licensed Realtor. I find true fulfillment in exceeding expectations and bring a strong work ethic to every interaction, always focusing on customer satisfaction. I'm a good listener, very personable, and pride myself on reliable and thorough communication. Outside of work, I love spending time with my family. My wife is a Pediatric Orthopedic Surgeon and a proud Michigan State University graduate and we have 2 children. Our daughter graduated from Georgetown University where she was on the rowing team all 4 years and will be heading to Law School. Our son will soon graduate from Michigan State University with a degree in Mechanical Engineering and Physics with his sights on the Aerospace Industry. We love to travel and have had truly memorable experiences in the Dominican Republic, Jamaica, and Mexico. My passions also include sports - I'm a University of Louisville alum and a fan of Detroit sports teams, especially the Lions. When time permits, I love to hit the golf course especially now that my son has been bitten by the golf bug. I've also held both a Michigan Builders License and a Real Estate License, and have been fortunate to be recognized for various accomplishments in my career like Salesman of the Year and ranking in the National Top 20%. The thing that truly drives me however is the Customer Experience. I find joy in helping people achieve their goals, whether it’s finding the right vehicle or helping someone realize their homeownership dreams. Whether you are looking to purchase new, purchase pre-owned, or lease, please stop in the dealership. I look forward to getting to know you and provide a wonderful experience in satisfying your automotive needs. Recent reviews: - 2026-01-04 | 5.0/5 | Peng-Fei F. — It was an absolute pleasure to work with Matt. He was consistently kind, responsible, and respectful, and he regularly checked in to ask what he could do better to support me throughout the process. Matt took the time to thoroughly explain every detail of the vehicle and its technology, which clearly reflects his genuine passion for what he does. He made many calls to ensure I understood all possible options and felt confident in my decision, which ultimately led me to purchase my car. Working with Matt was truly a positive experience, and I greatly appreciated his dedication and professionalism. I will absolutely refer him to my circle of friends and family if anyone is looking for a new car. Thank you so much Matt! - 2026-02-06 | 5.0/5 | Natajsia G. — Matt was great! He helped me stay right around my budget, he wasn't pushy at all and made what was originally a stressful car shopping experience, very smooth. He was very personable and answered all of my questions even after purchasing the car. I have given his information to my relatives and cannot recommend him enough. He was the exact person I needed to work with when shopping around at Serra Lexus Lansing. I'm very pleased and very grateful for Matt for working with me and getting me in my new Lexus vehicle. - 2026-03-04 | 5.0/5 | Jonathan M. — He exercised a level of patience kindness and decorum that I don't normally experience with automotive dealerships. I was just looking to sell my car initially and even though I wasn't planning on financing, I was still able to purchase a car with Matt's help. He was utterly brilliant. ### Tyrone Ramsey III - Profile: [https://mercedesbenzofokemos.adviserly.com/tyrone-ramsey-iii](https://mercedesbenzofokemos.adviserly.com/tyrone-ramsey-iii) - Department: Sales (Finance) - Title: Finance Manager - Call: 5178532663 I was born and raised in the picturesque city of Birmingham, Michigan, and my academic journey was marked by a thirst for knowledge. Armed with a backpack and a heart full of wanderlust, it led me from the bustling cities of Metro Detroit to the Nation's capital itself, Washington D.C., where I played Collegiate D1 football and studied. Eventually, I received my Master's of Business in Finance and Global Supply Chain Management. Moving forward, each adventure created a new chapter in my story. I began my career as an operational leader with Amazon, helping one of history's largest and fastest-growing companies pave a new route for operation facilities around the Midwest. I excelled in driving processes, deep-diving metrics, and leading large groups of people with the same fervor that others reserved for their favorite hobbies. However, life isn't all sunshine and rainbows. I faced my share of challenges. Whether it was a torn hip playing football, overcoming a fear of public speaking, or navigating the labyrinth of adulthood, I emerged stronger. My resilience became a beacon for others, inspiring friends, family, and strangers alike. And so, dear reader, we arrive at the present moment. Currently, I continue to chase dreams as I aspire to be the BEST Finance Manager in the country, fueled by nothing but passion and purpose. My legacy is not etched in stone but woven into the fabric of lives touched by my kindness, creativity, and unwavering spirit ... not to mention a great smile! May the next chapters of my biography be filled with accomplishments, laughter, love, and countless adventures yet to unfold! ### Alexis McCaffrey - Profile: [https://mercedesbenzofokemos.adviserly.com/alexis-mccaffrey](https://mercedesbenzofokemos.adviserly.com/alexis-mccaffrey) - Department: Service (Service) - Title: Service Advisor - Rating: 4.7 stars (567 ratings, 349 reviews) - Lifetime vehicles serviced: 4827 - Recent vehicles serviced: 90 - Call: 517-853-2614 Welcome to Serra Auto Campus! I’m Alexis McCaffrey, a Service Advisor ready to exceed your expectations and earn a lifetime customer! I was born in Plainwell, MI, and graduated from Coloma High School. When it comes to my free time, I enjoy training and caring for my three Cane Corsos named Rogue, Grimm, and Gavrilo. Video gaming is a favorite pastime, and I love a story-rich RPG. Before joining the auto industry, I worked in the healthcare field. In 2011, I became a registered medical assistant, and in 2012, I earned my medical scribe specialist certification. I joined the automotive world in 2018 and have met some fantastic people. When it comes to customers, I’m very passionate about honesty and providing kind service. I aim to see you leave the dealership completely satisfied with your guest experience! Recent reviews: - 2026-04-18 | 5.0/5 | Timothy F. — Alexis is always so helpful and friendly! Thank you for the quick response and thorough summary for my repair questions. - 2026-04-14 | 5.0/5 | Nancy B. — Alexis was so helpful! She made sure I had a loaner car while mine was in service. She provided exceptional service. - 2026-04-10 | 5.0/5 | Mamon A. — The two girls who work in the service help people a lot, and thank you to them.👍😁🤍 ### Eric Shier - Profile: [https://mercedesbenzofokemos.adviserly.com/eric-shier](https://mercedesbenzofokemos.adviserly.com/eric-shier) - Department: Service (Management) - Title: Service Manager - Rating: 4.8 stars (309 ratings, 161 reviews) - Lifetime vehicles serviced: 3295 - Recent vehicles serviced: 12 - Call: 5178532614 Hi! Eric Shier's the name, and I've been in the Lansing area since 1987. I graduated from Okemos High School. My hobbies include spending time with family, riding motorcycles, and sports; I'm a big fan of the Detroit Tigers and Michigan Wolverines. I'm known to address customer needs and give excellent advice on the best course of action. That starts with being an excellent listener and answering questions accurately and detailed but with 100% understanding. If you need to discuss a specific aspect of the service process more thoroughly, I'll gladly do so with honesty, transparency, patience, and friendliness. My priority is to ensure you know every option and what choice suits your vehicle, budget and needs best. Recent reviews: - 2024-04-25 | 5.0/5 | Sheryl L. — Excellent. A loaner car was ready, waiting and fun to drive. My car service was completed expertly with good communication from start to finish. - 2025-05-09 | 5.0/5 | Kristin D. — Eric goes above and beyond to provide customers a true premium experience. He and his team always take the best care of me. - 2024-07-24 | 5.0/5 | L Rao K. — key for my all 230 broke at the junction of the and it was evaluated by Ben in the service department ### Graydon Bell - Profile: [https://mercedesbenzofokemos.adviserly.com/graydon-bell](https://mercedesbenzofokemos.adviserly.com/graydon-bell) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (264 ratings, 151 reviews) - Lifetime vehicles serviced: 2123 - Recent vehicles serviced: 84 - Call: 517.853.2664 I'm a service industry professional with nearly 25 years of experience of helping customers keep their vehicles running smoothly. I focus on clear communication and finding practical solutions to automotive issues. My goal is to make the service experience straightforward and stress-free for everyone. I'm detail-oriented and committed to providing accurate information and efficient service. I enjoy building rapport with customers and ensuring they're satisfied with the work performed. Recent reviews: - 2026-02-18 | 5.0/5 | Ana L. — Graydon was absolutely outstanding as a service advisor. From start to finish, he was professional, knowledgeable, and genuinely helpful. He took the time to clearly explain everything that needed to be done, answered all of my questions with patience, and made sure I felt confident about the process. What really stood out was his communication and follow-through. He kept me updated, was transparent about timing and costs, and made the entire experience smooth and stress-free. It’s rare to find someone who combines efficiency with such great customer service. I truly appreciate his attention to detail and commitment to making sure everything was handled properly. Highly recommend working with Graydon — he’s a huge asset to the team. - 2026-03-06 | 5.0/5 | Cindy D. — Graydon was very helpful. This was my first visit with my new car and a new dealership. He walked me through various features of my car as well as helped me understand the service system at the dealership. I had new wheels and tires put on my car and that process went smoothly. Graydon even washed my car. All in all it was a great experience. I highly recommend Graydon. - 2026-03-31 | 5.0/5 | James B. — Graydon was very helpful dealing with a quality issue related to our Mercedes vehicle. The quality issue was remediated and the vehicle was back on the road in a timely manner. He is very professional and I would like to work with him on future visits to the dealership service department. Thanks Graydon! ### Jessica Irvine - Profile: [https://mercedesbenzofokemos.adviserly.com/jessica-irvine](https://mercedesbenzofokemos.adviserly.com/jessica-irvine) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (778 ratings, 480 reviews) - Lifetime vehicles serviced: 4551 - Recent vehicles serviced: 86 - Call: (517) 853-2613 Hi there everyone! I am ecstatic to say that I am the new Mercedes-Benz service advisor at the Serra Auto Campus, starting August 2023! I have been a service writer for over three years now and my background has fifteen plus years of customer centered experiences. I am known for my positive energy, smiling face, friendly attitude and exceptional customer service capabilities. My favorite part of this career is the end gratification from each individual client experience. I love building personal relationships with all my guests to meet their vehicle needs and pride myself on having lucidity in every instance. My previous clients raved that you can't find this type of service anywhere. So, I am up for the challenge here and I hope you are ready for a great experience at Serra Auto Campus too! In my personal time, I enjoy spending as much time as I can with my family! My daughter Aziya started kindergarten this year, so I am a blessed and proud mommy! I also enjoy camping and outdoor festivities! Well, enough about me, let's hear from you! Please don't hesitate to reach out with any questions you have or just to simply schedule your next vehicle's service needs. I am excited to meet you and always happy to help. I hope your day and it's as amazing as you are. See you soon! Recent reviews: - 2026-03-28 | 5.0/5 | Kathy S. — She is absolutely amazing and invaluable to the customers and the dealership. Her sincere kindness and genuine sweet personality and knowledge in her job is remarkable! - 2026-04-22 | 5.0/5 | Anthony M. — Jessica provided exceptional service and made sure I understood all the details related to my car. I could not have asked for a better experience. - 2026-03-29 | 5.0/5 | Rob V. — Unbelievable service with picking our car up in a city 65 miles away and bringing a loaner there! ### Anthony Teets - Profile: [https://mercedesbenzofokemos.adviserly.com/anthony-teets](https://mercedesbenzofokemos.adviserly.com/anthony-teets) - Department: Plus (Management) - Title: Service Director - Lifetime vehicles serviced: 313 - Recent vehicles serviced: 2 - Call: (517) 853-2643 Welcome to the Serra Auto Campus! I have the pleasure of working with and leading a fantastic group of Service and Parts professionals! We aim to provide a great experience to all of our guests and ensure we meet all of your Luxury vehicle needs. I am proud to be able to serve the greater Lansing community, but we don't stop there -- we aim to be the leaders and your go-to for Luxury vehicle service or parts across the entire state of Michigan! Originally from Waterford, MI, I have lived in the Lansing area since 2011. I started in the automotive industry when I was just 16 years old, mainly to put gas in my car. What began as a part-time job has turned into my passion and a career. I attended the University of Northwestern Ohio for Automotive Technology and spent the beginning of my career as a Service Technician. Outside of work, I love to spend time with my wife, Jessica, and our son, Brodyn. I am a huge sports fan--specifically the Detroit Lions, the Detroit Tigers, and the Michigan Wolverines (though the last does not win me any popularity contests here in the East Lansing area). Thank you for visiting our website! I look forward to meeting you at our Luxury Campus here in Okemos! ### Ben Livernois - Profile: [https://mercedesbenzofokemos.adviserly.com/ben-livernois](https://mercedesbenzofokemos.adviserly.com/ben-livernois) - Department: Plus (Parts) - Title: Parts Advisor - Call: (517) 853-2629 Hello, my name is Ben Livernois. I have worked in the automotive industry for seven years but started on the dealership side in November 2021. Before that, I got most of my automotive knowledge from aftermarket stores. Continuing to learn is what I do to provide the most knowledge and best customer experience to my guests as possible. I am here to help you with your automotive questions and make the process as painless as possible. ### Brittney Hatfield - Profile: [https://mercedesbenzofokemos.adviserly.com/brittney-hatfield](https://mercedesbenzofokemos.adviserly.com/brittney-hatfield) - Department: Plus (Guest Services) - Title: Guest Services Agent - Call: 517.853.2649 I am a Guest Services Agent at Serra Auto Campus, where I enjoy creating a welcoming and stress-free experience for every guest. I help customers schedule service appointments, coordinate vehicle maintenance and repairs, and answer questions with care and efficiency. I take pride in clear communication, attention to detail, and making sure each guest feels valued and supported throughout their visit. ### Chris Shade - Profile: [https://mercedesbenzofokemos.adviserly.com/chris-shade](https://mercedesbenzofokemos.adviserly.com/chris-shade) - Department: Plus (Management) - Title: Dealer Partner Welcome! As our dealership's Dealer Partner, I'd like to personally welcome you to our establishment! I'm so proud to lead a team of dedicated professionals working hard to ensure you have a great experience with us. I’ve been in the automotive business for 25 years. I started my automotive career on the sales floor and grew personally and professionally from there !! Today, I am passionate about mentoring others to create high-performance teams. I take customer satisfaction very seriously and it is a part of our DNA here at the Auto Campus . The Serra Auto Campus is one of the most unique dealership sites in the country with BMW, MERCEDES BENZ, PORSCHE and LEXUS all placed together in one convenient location. Originally from Youngstown, Ohio, I graduated from Eisenhower High School and attended Michigan State University. "GO GREEN !!" I am married and have two children , one boy and one girl , who both attend Romeo High School. I personally enjoy collecting music and playing sports !! I am always in motion and doing something !! Thanks for visiting our website and we welcome you to visit our beautiful campus here in Okemos . I look forward to hopefully meeting you at some point as we assist you with ALL of your automotive needs. ### Corinda Wilson - Profile: [https://mercedesbenzofokemos.adviserly.com/corinda-wilson](https://mercedesbenzofokemos.adviserly.com/corinda-wilson) - Department: Plus (Guest Services) - Title: Guest Services Agent - Call: 517.853.2651 Hi, I’m Cori! If you’ve ever called Serra Auto Campus, there’s a good chance we’ve already spoken—I’m one of the first friendly voices you’ll hear on the phone when you call! I’m passionate about making your service experience smooth, stress-free, and maybe even a little fun. Taking care of your vehicle shouldn’t be a hassle, and I’m here to help make it as easy as possible. I have been a Michigander my whole life, and moved from Grand Rapids to Lansing six years ago. Outside of work, I enjoy camping, watching hockey and football, going to concerts, and spending time outdoors with my family. Thank you for choosing Serra Auto Campus to care for you and all of your automotive service needs! I’m so glad you’re here! ### Jennifer Taber - Profile: [https://mercedesbenzofokemos.adviserly.com/jennifer-taber](https://mercedesbenzofokemos.adviserly.com/jennifer-taber) - Department: Plus (Guest Services) - Title: Guest Services Agent - Call: 517.853.2632 Hi, I'm a Business Development Center Agent at Serra Auto Campus in Lansing, MI. I've been here for two and a half years, and I'm known for going the extra mile for my customers – many ask for me by name. I'm a friendly, down-to-earth person who's passionate about providing excellent service. I have four daughters (three grown with families of their own, giving me six wonderful grandkids, plus my youngest whom I've adopted!), and we're a close-knit bunch. We love spending time at our cabin. When I'm not working or with my family, you can find me hunting for Petoskey stones. I've also been lucky enough to travel extensively, including two trips to Hawaii and most of the other states. I've received an Above and Beyond certificate for my customer service, and I believe in making sure every customer gets exactly what they need. I'm pretty easygoing – no drama, just good service with a sunny attitude. ### Jeremie Ferris - Profile: [https://mercedesbenzofokemos.adviserly.com/jeremie-ferris](https://mercedesbenzofokemos.adviserly.com/jeremie-ferris) - Department: Plus (Management) - Title: Parts Manager Hi, my name is Jeremie Ferris. I have been with Serra Auto Campus since October 2018. I am learning my way around these brands and would be happy to assist you in any way possible. You can depend on me to get you in-and-out with the right parts while providing great customer service! ### John Krzanowski - Profile: [https://mercedesbenzofokemos.adviserly.com/john-krzanowski](https://mercedesbenzofokemos.adviserly.com/john-krzanowski) - Department: Plus (Management) - Title: Sales Manager - Lifetime vehicles sold: 162 - Sales specialties: 330XI, 530XI, X3 XDR30I, X5 XDR40I, X7 XDR40I - Call: (517) 853-2612 Working for Serra Auto Campus has been a great experience. I love meeting new people and building great working relationships. I joined the automotive industry in 2015 and have built a reputation for treating customers with the utmost level of care and compassion. My job is to make customers feel comfortable and at ease, knowing they are getting the best deal on the car of their choice. I provide customers with a great experience and exceed their expectations. When I'm not working hard at the dealership, I love to spend my free time off-roading, fly fishing, boating, and doing other activities in the Northern Michigan outdoors. I'm so happy to be engaged to be married to my beloved fiancé, Katie. I also enjoy spending time with my golden retriever, Cal, and watching MSU football. ### Justin Sklar - Profile: [https://mercedesbenzofokemos.adviserly.com/justin-sklar](https://mercedesbenzofokemos.adviserly.com/justin-sklar) - Department: Plus (Finance) - Title: Finance Manager ### Kurt Morin - Profile: [https://mercedesbenzofokemos.adviserly.com/kurt-morin](https://mercedesbenzofokemos.adviserly.com/kurt-morin) - Department: Plus (Management) - Title: Sales Manager - Call: (517) 853-2640 I am excited about my leadership role at Serra Auto Campus! I have turned my lifelong passion for motor vehicles into an enthusiastic career I take pride in daily. My goal is to create a dealership environment of engaged and knowledgeable client advisors, delivering the best-or-nothing customer experience. When I am not in the office, you will find me with my family, making a vehicle in my driveway faster, enjoying the outdoors or in the kitchen. I enjoy a good challenge and making new friends! ### Lizzie McCullem - Profile: [https://mercedesbenzofokemos.adviserly.com/lizzie-mccullem](https://mercedesbenzofokemos.adviserly.com/lizzie-mccullem) - Department: Plus (Guest Services) - Title: Guest Services Manager - Call: 517.853.2650 I manage the Business Development Center (BDC), and my team and I are often the first point of contact when you call. We’re here to assist with all of your service needs and to make your experience as smooth and stress-free as possible. I’m proud to manage dedicated teammates who genuinely enjoy helping our guests. From scheduling service appointments to coordinating vehicle pick-up, loaner vehicles, or our luxury shuttle service, we help keep everything moving so you don’t have to worry. Our focus is on clear communication, convenience, and exceptional care for both you and your vehicle. From the first call to getting you back on the road, our goal is to provide a seamless experience you can trust. ### Louie Richards - Profile: [https://mercedesbenzofokemos.adviserly.com/louie-richards](https://mercedesbenzofokemos.adviserly.com/louie-richards) - Department: Plus (Management) - Title: Finance Manager - Call: 517.853.2606 I'm a Financial Services Manager with 29 years of experience. I've been fortunate to build a successful career I truly enjoy, combining a strong work ethic with a collaborative approach to leadership. My certifications include AFIP, Master Certified Finance Manager, and Master Certified Sales Manager. My education is as diverse as it is extensive, most of which I obtained outside of the confines of an academic curriculum. Married for 15 years with four children (ages 33, down to 16), I value loyalty, honesty, and transparency in all my dealings. My management style is consultative and I enjoy engaging with people from all backgrounds – I enjoy discussing anything and everything. Outside of work, I enjoy spending time with family, golf, bowling, boating and travelling. ### Nicholas Reed - Profile: [https://mercedesbenzofokemos.adviserly.com/nicholas-reed](https://mercedesbenzofokemos.adviserly.com/nicholas-reed) - Department: Plus (Parts) - Title: Parts Advisor - Call: 517.853.2619 Hi, I'm a Parts Advisor at Serra Auto Campus. I've been in the automotive industry for three years, starting in the aftermarket for two years before transitioning to this role. My background has given me a strong understanding of customer needs and how to build positive relationships. I'm a quick learner, focused on teamwork and providing excellent customer service to drive sales and satisfaction. I'm patient, a good listener, and I strive to maintain a positive attitude even under pressure. I'm excited to be part of a professional organization and eager to further develop my skills at Serra. Outside of work, I enjoy cars (building and collecting), sports, movies, and discussing current events. ### Sam Ahmad - Profile: [https://mercedesbenzofokemos.adviserly.com/sam-ahmad](https://mercedesbenzofokemos.adviserly.com/sam-ahmad) - Department: Plus (Management) - Title: Sales Manager - Lifetime vehicles sold: 149 - Sales specialties: C-CLASS, E-CLASS, GLB, GLC, GLE Hi, I'm a Client Advisor here at Serra Auto Campus. Born and raised in the Motor City, I understand the passion for automobiles. With over 20 years of experience assisting clients, I pride myself on delivering reliable and dependable service. I've consistently exceeded expectations, earning Salesperson of the Month 11 times at my previous position. My goal is to help you find your dream car by listening attentively, being honest, and not pressuring you into a decision. I'm passionate about seeing clients happy and building lasting relationships. When I'm not assisting customers, you'll likely find me discussing sports or enjoying the great outdoors with my loved ones, pursuing my hobbies of hunting and fishing. I'm proud to be a part of the Serra Auto Campus team, where we strive to provide an exceptional customer experience. I'm bilingual, so whether you prefer to communicate in English or Arabic, I'm here to guide you through your car-buying journey with confidence.