# Mercedes-Benz of Okemos - Detailed Adviser Profiles > Organization: Mercedes-Benz of Okemos > Team Site: https://mercedesbenzofokemos.adviserly.com > Dealership Homepage: https://www.mercedesbenzofokemos.com/ Companion to [llms.txt](https://mercedesbenzofokemos.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Colin Smith - Profile: [https://mercedesbenzofokemos.adviserly.com/colin-smith/reviews](https://mercedesbenzofokemos.adviserly.com/colin-smith/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (40 ratings, 26 reviews) - Lifetime vehicles sold: 185 - Recent vehicles sold: 6 - Sales specialties: 911, CAYENNE, MACAN, X5, X7 - Call: 5178532600 Hello! I'm Colin Smith, a client advisor at Serra Auto Campus. I joined the team in June 2020, but my automotive career began in 2017. I have established a reputation for my expansive product knowledge. My vast knowledge and enthusiasm of the brand and my desire to share it is something customers genuinely appreciate. I am Porsche certified and always looking to learn more about the latest models and advancements. I love the brand's racing history and dedication to preserving sports cars. As a huge car guy, I'm always up for conversations about automobiles. Other topics I enjoy are video games and anything related to Star Wars. I like Motorsports, especially the World Rally Championship and GT3 racing. Photography is also a huge passion of mine. Please enjoy your time on the website and be sure to reach out with any questions, or stop by and ask for Colin Smith! Recent reviews: - 2025-12-27 | 5.0/5 | William K. — Colin made the entire process easy and stress-free. He's knowledgeable, straightforward, and genuinely a pleasure to work with. I've come back to him multiple times for a reason—highly recommend. - 2026-05-02 | 5.0/5 | Roger F. — Colin is verry knowledgeable about your products, did everything I asked of him, when I was laid up in the hospitol, got me the car I wanted, just a great salesman. - 2025-04-03 | 5.0/5 | David G. — Overall experience was very positive. Colin is very knowledgeable and provided information that helped make my car buying decision. ### Jake Walker - Profile: [https://mercedesbenzofokemos.adviserly.com/jake-walker/reviews](https://mercedesbenzofokemos.adviserly.com/jake-walker/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (391 ratings, 266 reviews) - Lifetime vehicles sold: 942 - Recent vehicles sold: 6 - Sales specialties: 718 BOXSTER, 718 CAYMAN, 911, CAYENNE, MACAN Hello, everyone! Welcome to Serra Auto Campus! Since 2014, I have worked hard to build a great reputation amongst my customers and my colleagues. I am known for being trustworthy, honest, and easy to work with. I treat people with respect and give them my complete attention whenever they sit in my office. I am proud of my ability to speak openly and honestly with my customers, keeping those conversations confident. Guests can depend on me to be organized, informative, and easy-going. My certifications include BMW and Mercedes Benz. I genuinely enjoy assisting people with purchasing the vehicle of their dreams. In my spare time, I like traveling, golfing, and living a healthy lifestyle – I go to the gym at least four to five days each week. Spending time with my special lady is always the highlight of my days. You can also catch me cooking new and old recipes when time permits! Recent reviews: - 2026-08-05 | 5.0/5 | Silvy A. — Jake helped find my wife the perfect Mercedes. He and his team were great to deal with and very reasonable. We drove over an hour to go there and well worth it. They are the dealership in Michigan to go to if you want a Mercedes, BMW, Porsche, or Lexus. Would highly recommend without hesitation! Thank you to Jake and all of the staff members! - 2026-07-07 | 5.0/5 | Brian W. — I had an easy and stress-free experience with Jake. Everything was efficient and transparent. He knows the product and process well and made the everything flow smoothly. - 2026-05-26 | 5.0/5 | Mary S. — He was great.... kept plugging way until we found away to trade my other car in, even though I wasn't available. Very polite. ### Jason Hilts - Profile: [https://mercedesbenzofokemos.adviserly.com/jason-hilts/reviews](https://mercedesbenzofokemos.adviserly.com/jason-hilts/reviews) - Department: Sales (Management) - Title: Used Car Manager ### Ke'arrah Pegues - Profile: [https://mercedesbenzofokemos.adviserly.com/kearrah-pegues/reviews](https://mercedesbenzofokemos.adviserly.com/kearrah-pegues/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.7 stars (53 ratings, 41 reviews) - Lifetime vehicles sold: 211 - Recent vehicles sold: 18 - Sales specialties: GLC, RX, X3, X5, X7 - Call: 517.853.2622 Hello! I’m a sales advisor here at Serrra Auto Campus, where we proudly represent four luxury automotive brands. I truly love what I do—there’s nothing better than starting each day knowing I’ll meet someone new and help them find the perfect vehicle to match their lifestyle. I’m dedicated, driven, and confident in my ability to deliver a seamless and satisfying car-buying experience. Whether you’re shopping for comfort, performance, or style, I’m here to guide you to the right fit. Outside of work, I enjoy playing soccer with my daughter and being her biggest fan at games and practices. Recent reviews: - 2026-07-01 | 5.0/5 | Nayana H. — Ke'arrah was fun to work with. We were stuck between X3 and Kwxus RX . She did not push us to anything, but she parked both vehicles side by side and gave us space to compare... She even offered me the ride from home once to pick my old car from service , which was absolutely very sweet of her.... I would recommend her 💯.. - 2026-04-11 | 5.0/5 | Jennifer G. — Ke’arrah made my experience smooth. I’m enjoying my BMW X3. She followed up with Colin, who made a home visit to walk me through all the special features. I highly recommend her if you are looking for a new BMW. - 2026-06-17 | 5.0/5 | Ethan S. — Ke’Arrah was very knowledgeable and made the sales experience very easy. She always made to sure to get back to us in a timely manner whenever we had questions. ### Marshall Kambasha - Profile: [https://mercedesbenzofokemos.adviserly.com/marshall-kambasha/reviews](https://mercedesbenzofokemos.adviserly.com/marshall-kambasha/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (333 ratings, 238 reviews) - Lifetime vehicles sold: 935 - Recent vehicles sold: 15 - Sales specialties: GLC, GLC300W4, GLE, GLE350W4, GLS - Call: (517) 853-2637 Welcome to Serra Auto Campus! I’m a client advisor here at the dealership, and I love to meet new people. My colleagues and friends know me as an honest and win-big type of person. I am straightforward and do my best to make sure my customers are delighted with their purchase. I have worked in the auto industry for many years in sales, as a General Motors supplier, and as a dealership owner. Regardless of what position I am in, customers can depend on me for a transparent experience and useful advice. My goal is to help someone find the perfect vehicle to suit their lifestyle. Guests can rely on me to cater to their needs and to go that extra mile to get the job done right. In addition to excellent customer service skills, I have a bachelor’s degree in business administration. When I’m not working hard at the dealership, I enjoy spending my free time doing anything related to sports, particularly basketball, football, and soccer. I also love to workout, bowl, and travel, especially to the beach. Recent reviews: - 2026-05-15 | 5.0/5 | Chris G. — Marshall was very friendly and helpful as we discussed the Challenger. He was straightforward about the price and explained everything thoroughly . I would contact him again for future auto purchases. - 2026-07-08 | 5.0/5 | John T. — Great experience not only was he knowledgeable and down to earth, would highly recommend - 2026-06-28 | 5.0/5 | Karl S. — Marshall was great. Knowledgeable, patient, helpful. Great follow up and support. ### Matt Tenfelde - Profile: [https://mercedesbenzofokemos.adviserly.com/matt-tenfelde/reviews](https://mercedesbenzofokemos.adviserly.com/matt-tenfelde/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (23 ratings, 19 reviews) - Lifetime vehicles sold: 54 - Recent vehicles sold: 7 - Sales specialties: ES, NX, RX, RX 350, TX Prior to joining the Serra Auto Campus as a Client Advisor, I spent over 15 years in Sales with Automotive Suppliers. Additionally I have been privileged to positively impact people's lives as a Licensed Realtor. I find true fulfillment in exceeding expectations and bring a strong work ethic to every interaction, always focusing on customer satisfaction. I'm a good listener, very personable, and pride myself on reliable and thorough communication. Outside of work, I love spending time with my family. My wife is a Pediatric Orthopedic Surgeon and a proud Michigan State University graduate and we have 2 children. Our daughter graduated from Georgetown University where she was on the rowing team all 4 years and will be heading to Law School. Our son will soon graduate from Michigan State University with a degree in Mechanical Engineering and Physics with his sights on the Aerospace Industry. We love to travel and have had truly memorable experiences in the Dominican Republic, Jamaica, and Mexico. My passions also include sports - I'm a University of Louisville alum and a fan of Detroit sports teams, especially the Lions. When time permits, I love to hit the golf course especially now that my son has been bitten by the golf bug. I've also held both a Michigan Builders License and a Real Estate License, and have been fortunate to be recognized for various accomplishments in my career like Salesman of the Year and ranking in the National Top 20%. The thing that truly drives me however is the Customer Experience. I find joy in helping people achieve their goals, whether it’s finding the right vehicle or helping someone realize their homeownership dreams. Whether you are looking to purchase new, purchase pre-owned, or lease, please stop in the dealership. I look forward to getting to know you and provide a wonderful experience in satisfying your automotive needs. Recent reviews: - 2026-08-07 | 5.0/5 | Samantha L. — I had an amazing experience working with Matt! From start to finish, he made the entire car-buying process easy, stress-free, and actually enjoyable. He was knowledgeable, patient, and never made me feel pressured into making a decision. He took the time to answer all of my questions, kept me updated throughout the process, and genuinely wanted to make sure I drove away in the perfect vehicle. What stood out the most was how honest, professional, and responsive he was. Buying a car can be overwhelming, but Mat made me feel confident every step of the way. His customer service went above and beyond, and it’s clear that he truly cares about his clients.. not just making a sale. - 2026-05-05 | 5.0/5 | Gary W. — Great, he tried to do all that he could to help me. Even before and after the purchase. He even did a few extra things to get the vehicle prepared and is going the extra mile for an issue that popped up. If I happen to live long enough I will return in the future. - 2026-04-04 | 5.0/5 | David M. — Matt gave was gracious with his time spending most of his day wit us. We looked at several cars before making a final decision. The transaction was process went well and we drove home same day with our new car. ### Tyrone Ramsey III - Profile: [https://mercedesbenzofokemos.adviserly.com/tyrone-ramsey-iii/reviews](https://mercedesbenzofokemos.adviserly.com/tyrone-ramsey-iii/reviews) - Department: Sales (Finance) - Title: Finance Manager - Call: 5178532663 I was born and raised in the picturesque city of Birmingham, Michigan, and my academic journey was marked by a thirst for knowledge. Armed with a backpack and a heart full of wanderlust, it led me from the bustling cities of Metro Detroit to the Nation's capital itself, Washington D.C., where I played Collegiate D1 football and studied. Eventually, I received my Master's of Business in Finance and Global Supply Chain Management. Moving forward, each adventure created a new chapter in my story. I began my career as an operational leader with Amazon, helping one of history's largest and fastest-growing companies pave a new route for operation facilities around the Midwest. I excelled in driving processes, deep-diving metrics, and leading large groups of people with the same fervor that others reserved for their favorite hobbies. However, life isn't all sunshine and rainbows. I faced my share of challenges. Whether it was a torn hip playing football, overcoming a fear of public speaking, or navigating the labyrinth of adulthood, I emerged stronger. My resilience became a beacon for others, inspiring friends, family, and strangers alike. And so, dear reader, we arrive at the present moment. Currently, I continue to chase dreams as I aspire to be the BEST Finance Manager in the country, fueled by nothing but passion and purpose. My legacy is not etched in stone but woven into the fabric of lives touched by my kindness, creativity, and unwavering spirit ... not to mention a great smile! May the next chapters of my biography be filled with accomplishments, laughter, love, and countless adventures yet to unfold! ### Alexis McCaffrey - Profile: [https://mercedesbenzofokemos.adviserly.com/alexis-mccaffrey/reviews](https://mercedesbenzofokemos.adviserly.com/alexis-mccaffrey/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.7 stars (592 ratings, 370 reviews) - Lifetime vehicles serviced: 5164 - Recent vehicles serviced: 77 - Call: 517-853-2614 Welcome to Serra Auto Campus! I’m Alexis McCaffrey, a Service Advisor ready to exceed your expectations and earn a lifetime customer! I was born in Plainwell, MI, and graduated from Coloma High School. When it comes to my free time, I enjoy training and caring for my three Cane Corsos named Rogue, Grimm, and Gavrilo. Video gaming is a favorite pastime, and I love a story-rich RPG. Before joining the auto industry, I worked in the healthcare field. In 2011, I became a registered medical assistant, and in 2012, I earned my medical scribe specialist certification. I joined the automotive world in 2018 and have met some fantastic people. When it comes to customers, I’m very passionate about honesty and providing kind service. I aim to see you leave the dealership completely satisfied with your guest experience! Recent reviews: - 2026-06-16 | 5.0/5 | Jen L. — Excellent experience. Alexis is competent, efficient, thoughtful, and kind. Very pleased with her services! Thank you Alexis. - 2026-06-27 | 5.0/5 | Sheryl L. — Good communication, kept me informed on timing, service repairs and even provided space of a confidential work call. - 2026-08-03 | 5.0/5 | Thomas W. — The service personnel (Alexis) & the mechanic Adam is the reason I keep coming back. ### Eric Shier - Profile: [https://mercedesbenzofokemos.adviserly.com/eric-shier/reviews](https://mercedesbenzofokemos.adviserly.com/eric-shier/reviews) - Department: Service (Management) - Title: Service Manager - Rating: 4.8 stars (310 ratings, 161 reviews) - Lifetime vehicles serviced: 3338 - Recent vehicles serviced: 11 - Call: 5178532614 Hi! Eric Shier's the name, and I've been in the Lansing area since 1987. I graduated from Okemos High School. My hobbies include spending time with family, riding motorcycles, and sports; I'm a big fan of the Detroit Tigers and Michigan Wolverines. I'm known to address customer needs and give excellent advice on the best course of action. That starts with being an excellent listener and answering questions accurately and detailed but with 100% understanding. If you need to discuss a specific aspect of the service process more thoroughly, I'll gladly do so with honesty, transparency, patience, and friendliness. My priority is to ensure you know every option and what choice suits your vehicle, budget and needs best. Recent reviews: - 2024-04-25 | 5.0/5 | Sheryl L. — Excellent. A loaner car was ready, waiting and fun to drive. My car service was completed expertly with good communication from start to finish. - 2025-05-09 | 5.0/5 | Kristin D. — Eric goes above and beyond to provide customers a true premium experience. He and his team always take the best care of me. - 2024-07-24 | 5.0/5 | L Rao K. — key for my all 230 broke at the junction of the and it was evaluated by Ben in the service department ### Graydon Bell - Profile: [https://mercedesbenzofokemos.adviserly.com/graydon-bell/reviews](https://mercedesbenzofokemos.adviserly.com/graydon-bell/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (292 ratings, 172 reviews) - Lifetime vehicles serviced: 2450 - Recent vehicles serviced: 87 - Call: 517.853.2664 I'm a service industry professional with nearly 25 years of experience of helping customers keep their vehicles running smoothly. I focus on clear communication and finding practical solutions to automotive issues. My goal is to make the service experience straightforward and stress-free for everyone. I'm detail-oriented and committed to providing accurate information and efficient service. I enjoy building rapport with customers and ensuring they're satisfied with the work performed. Recent reviews: - 2026-07-20 | 5.0/5 | Jack A. — My overall experience with Graydon was excellent!!! I had two major repairs (about $3000 each) for my beloved 500SL 2007 convertible within a short period of time. It pained me to spend this much money on a vehicle that was almost 20 years old. However, Graydon worked with me to let me know what I could put on hold for a later date so that I could manage the repairs. He kept me updated on the repairs and explained what needed to be done in a way that I could understand. I also appreciated that he is always so pleasant and compassionate. Best service advisor I have ever dealt with:-) Thank you! - 2026-07-06 | 5.0/5 | Mark S. — Grayson could not have any better to work with. He kept me updated about the progress of the repair on a regular basis. Offered a loaner car and/or a courtesy ride as needed. Would highly commend his work with me. - 2026-07-21 | 5.0/5 | Patrick B. — Graydon is patient, thorough, and answers all questions asked. His responsiveness was very helpful during and after our service appointment. ### Mandi Rutkowski - Profile: [https://mercedesbenzofokemos.adviserly.com/mandi-rutkowski/reviews](https://mercedesbenzofokemos.adviserly.com/mandi-rutkowski/reviews) - Department: Service (Guest Services) - Title: Guest Services Agent - Rating: 4.8 stars (244 ratings, 125 reviews) - Lifetime vehicles serviced: 1261 Hello, Welcome! My name is Mandi, and I am proud to join Serra Auto Campus - BMW of Okemos as a new Service Advisor. With over 25 years of customer service experience, including nearly a decade in the automotive industry, I am dedicated to providing exceptional service to every client. I am recognized for my positive energy, approachable demeanor, and commitment to transparency and integrity in all interactions. My goal is to exceed client expectations and foster long-lasting relationships through honest communication and outstanding automotive service. In my personal time, I enjoy gardening, camping, and participating in art and music festivals. Please feel free to reach out with any questions or to schedule your vehicle's next service appointment. I look forward to meeting you and am always here to assist! Recent reviews: - 2025-05-05 | 5.0/5 | Abraham K. — I recently brought my car in for a routine oil change and was thoroughly impressed by the exceptional customer service. Having visited this service center twice, I can confidently say their commitment to customer satisfaction is outstanding. During my latest visit, the team discovered that my vehicle required additional time for a software update. Without any prompting on my part, they proactively arranged a rental car for me to use over the weekend. This thoughtful gesture ensured that my daily routine remained uninterrupted, and I truly appreciated their initiative. Their professionalism, attention to detail, and dedication to going above and beyond have made me a loyal customer. I highly recommend their services to anyone seeking a reliable and customer-focused automotive service experience. - 2025-05-09 | 5.0/5 | Bill M. — Excellent attention to detail. Mindful of my waiting experience and offered a car when it was going to be extended. Friendly all the way through even explaining the details of the past history of service done to my car. - 2025-05-13 | 5.0/5 | Naomi M. — She is so kind and generous. She is trying to answer everything and work for me & my car. I truly appreciate her. At Okemos store, everyone was so nice, too. ### Sam Badri - Profile: [https://mercedesbenzofokemos.adviserly.com/sam-badri/reviews](https://mercedesbenzofokemos.adviserly.com/sam-badri/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (18 ratings, 11 reviews) - Lifetime vehicles serviced: 192 - Recent vehicles serviced: 87 - Call: 517.853.2613 With 11 years of experience as a Service Advisor and a background as a certified Honda technician, I bring a comprehensive understanding of the automotive industry to the Serra Auto Campus team. My career began with fixing and improving my own vehicles, which led me to spend three years as a tech before transitioning into service writing. This dual perspective allows me to bridge the gap between technical repairs and clear communication, helping guests navigate their vehicle’s needs with confidence. I hold a Bachelor’s degree in Human Biology and Psychology, a background that informs my approach to customer service. I prioritize transparency and objectivity, working to leave personal bias out of every conversation to ensure I am providing the best solution for each unique guest. I find it deeply rewarding to demystify the repair process for those who want to take care of their vehicles but aren't sure where to start. My goal is to understand what each individual needs and accommodate them accordingly. Throughout my career, I have earned multiple customer service awards and built a reputation among vendors and clients alike for being helpful, approachable, and consistent. I am fluent in Arabic and bring an adaptable, problem-solving mindset to everything I do. Outside of the shop, I am an avid outdoorsman who enjoys camping and exploring nature. Most of my free time is spent on adventures with my two dogs, Echo and Blue, or tending to my chickens. Whether I am at work or out in the field, I value being reliable and helpful to anyone in need. Recent reviews: - 2026-08-03 | 5.0/5 | James B. — Sam was very helpful to bring our vehicle in for a second look to see if anything was wrong with the suspension after a recent repair. The car checked out fine - and it was reassuring since the car is driven by my son, who has only been driving for about a year and a half. He is a great service advisor - Thank you Sam! - 2026-08-04 | 5.0/5 | Daniel S. — Had a great experience getting my Mercedes serviced recently. Sam was my tech and did an outstanding job—professional, thorough, and kept me updated throughout the process. The car is running smoothly, and the customer service was top-tier. Highly recommend Sam and the service team! - 2026-07-28 | 5.0/5 | Gail J. — Great experience with Sam. He's very knowledgeable and personable. He returns texts and calls quickly. Very professional and great to work with to keep my SLK in the best possible care. ### Anthony Teets - Profile: [https://mercedesbenzofokemos.adviserly.com/anthony-teets](https://mercedesbenzofokemos.adviserly.com/anthony-teets) - Department: Plus (Management) - Title: Service Director - Lifetime vehicles serviced: 313 - Recent vehicles serviced: 2 - Call: (517) 853-2643 Welcome to the Serra Auto Campus! I have the pleasure of working with and leading a fantastic group of Service and Parts professionals! We aim to provide a great experience to all of our guests and ensure we meet all of your Luxury vehicle needs. I am proud to be able to serve the greater Lansing community, but we don't stop there -- we aim to be the leaders and your go-to for Luxury vehicle service or parts across the entire state of Michigan! Originally from Waterford, MI, I have lived in the Lansing area since 2011. I started in the automotive industry when I was just 16 years old, mainly to put gas in my car. What began as a part-time job has turned into my passion and a career. I attended the University of Northwestern Ohio for Automotive Technology and spent the beginning of my career as a Service Technician. Outside of work, I love to spend time with my wife, Jessica, and our son, Brodyn. I am a huge sports fan--specifically the Detroit Lions, the Detroit Tigers, and the Michigan Wolverines (though the last does not win me any popularity contests here in the East Lansing area). Thank you for visiting our website! I look forward to meeting you at our Luxury Campus here in Okemos! ### Ben Livernois - Profile: [https://mercedesbenzofokemos.adviserly.com/ben-livernois](https://mercedesbenzofokemos.adviserly.com/ben-livernois) - Department: Plus (Parts) - Title: Parts Advisor - Call: (517) 853-2629 Hello, my name is Ben Livernois. I have worked in the automotive industry for seven years but started on the dealership side in November 2021. Before that, I got most of my automotive knowledge from aftermarket stores. Continuing to learn is what I do to provide the most knowledge and best customer experience to my guests as possible. I am here to help you with your automotive questions and make the process as painless as possible. ### Brittney Hatfield - Profile: [https://mercedesbenzofokemos.adviserly.com/brittney-hatfield](https://mercedesbenzofokemos.adviserly.com/brittney-hatfield) - Department: Plus (Guest Services) - Title: Guest Services Agent - Call: 517.853.2649 I am a Guest Services Agent at Serra Auto Campus, where I enjoy creating a welcoming and stress-free experience for every guest. I help customers schedule service appointments, coordinate vehicle maintenance and repairs, and answer questions with care and efficiency. I take pride in clear communication, attention to detail, and making sure each guest feels valued and supported throughout their visit. ### Chris Shade - Profile: [https://mercedesbenzofokemos.adviserly.com/chris-shade](https://mercedesbenzofokemos.adviserly.com/chris-shade) - Department: Plus (Management) - Title: Dealer Partner Welcome! As our dealership's Dealer Partner, I'd like to personally welcome you to our establishment! I'm so proud to lead a team of dedicated professionals working hard to ensure you have a great experience with us. I’ve been in the automotive business for 25 years. I started my automotive career on the sales floor and grew personally and professionally from there !! Today, I am passionate about mentoring others to create high-performance teams. I take customer satisfaction very seriously and it is a part of our DNA here at the Auto Campus . The Serra Auto Campus is one of the most unique dealership sites in the country with BMW, MERCEDES BENZ, PORSCHE and LEXUS all placed together in one convenient location. Originally from Youngstown, Ohio, I graduated from Eisenhower High School and attended Michigan State University. "GO GREEN !!" I am married and have two children , one boy and one girl , who both attend Romeo High School. I personally enjoy collecting music and playing sports !! I am always in motion and doing something !! Thanks for visiting our website and we welcome you to visit our beautiful campus here in Okemos . I look forward to hopefully meeting you at some point as we assist you with ALL of your automotive needs. ### Jennifer Taber - Profile: [https://mercedesbenzofokemos.adviserly.com/jennifer-taber](https://mercedesbenzofokemos.adviserly.com/jennifer-taber) - Department: Plus (Guest Services) - Title: Guest Services Agent - Call: 517.853.2632 Hi, I'm a Business Development Center Agent at Serra Auto Campus in Lansing, MI. I've been here for two and a half years, and I'm known for going the extra mile for my customers – many ask for me by name. I'm a friendly, down-to-earth person who's passionate about providing excellent service. I have four daughters (three grown with families of their own, giving me six wonderful grandkids, plus my youngest whom I've adopted!), and we're a close-knit bunch. We love spending time at our cabin. When I'm not working or with my family, you can find me hunting for Petoskey stones. I've also been lucky enough to travel extensively, including two trips to Hawaii and most of the other states. I've received an Above and Beyond certificate for my customer service, and I believe in making sure every customer gets exactly what they need. I'm pretty easygoing – no drama, just good service with a sunny attitude. ### Jeremie Ferris - Profile: [https://mercedesbenzofokemos.adviserly.com/jeremie-ferris](https://mercedesbenzofokemos.adviserly.com/jeremie-ferris) - Department: Plus (Management) - Title: Parts Manager Hi, my name is Jeremie Ferris. I have been with Serra Auto Campus since October 2018. I am learning my way around these brands and would be happy to assist you in any way possible. You can depend on me to get you in-and-out with the right parts while providing great customer service! ### John Krzanowski - Profile: [https://mercedesbenzofokemos.adviserly.com/john-krzanowski](https://mercedesbenzofokemos.adviserly.com/john-krzanowski) - Department: Plus (Management) - Title: Sales Manager - Lifetime vehicles sold: 162 - Sales specialties: 330XI, 530XI, X3 XDR30I, X5 XDR40I, X7 XDR40I - Call: (517) 853-2612 Working for Serra Auto Campus has been a great experience. I love meeting new people and building great working relationships. I joined the automotive industry in 2015 and have built a reputation for treating customers with the utmost level of care and compassion. My job is to make customers feel comfortable and at ease, knowing they are getting the best deal on the car of their choice. I provide customers with a great experience and exceed their expectations. When I'm not working hard at the dealership, I love to spend my free time off-roading, fly fishing, boating, and doing other activities in the Northern Michigan outdoors. I'm so happy to be engaged to be married to my beloved fiancé, Katie. I also enjoy spending time with my golden retriever, Cal, and watching MSU football. ### Justin Sklar - Profile: [https://mercedesbenzofokemos.adviserly.com/justin-sklar](https://mercedesbenzofokemos.adviserly.com/justin-sklar) - Department: Plus (Finance) - Title: Finance Manager ### Kurt Morin - Profile: [https://mercedesbenzofokemos.adviserly.com/kurt-morin](https://mercedesbenzofokemos.adviserly.com/kurt-morin) - Department: Plus (Management) - Title: Sales Manager - Call: (517) 853-2640 I am excited about my leadership role at Serra Auto Campus! I have turned my lifelong passion for motor vehicles into an enthusiastic career I take pride in daily. My goal is to create a dealership environment of engaged and knowledgeable client advisors, delivering the best-or-nothing customer experience. When I am not in the office, you will find me with my family, making a vehicle in my driveway faster, enjoying the outdoors or in the kitchen. I enjoy a good challenge and making new friends! ### Kyler Smith - Profile: [https://mercedesbenzofokemos.adviserly.com/kyler-smith](https://mercedesbenzofokemos.adviserly.com/kyler-smith) - Department: Plus (Management) - Title: Technology Specialist I am a Technology Specialist based in Charlotte, Michigan, currently working with the team at Serra Auto Campus. My professional approach is defined by being reliable, observant, and genuinely committed to helping others solve complex technical challenges. Outside of the office, my life is centered around the things I enjoy most. I have an awesome girlfriend who makes everything better, and I am a massive car enthusiast—if I’m not working on them, I’m probably researching the latest engineering trends. When I’m not spending time in the garage or with family, you can usually find me unwinding with video games or heading to the beach to play volleyball. I value staying active, keeping things low-key, and approaching every day with a balanced mindset. ### Lizzie McCullem - Profile: [https://mercedesbenzofokemos.adviserly.com/lizzie-mccullem](https://mercedesbenzofokemos.adviserly.com/lizzie-mccullem) - Department: Plus (Guest Services) - Title: Guest Services Manager - Call: 517.853.2650 (517)853-2600 ### Louie Richards - Profile: [https://mercedesbenzofokemos.adviserly.com/louie-richards](https://mercedesbenzofokemos.adviserly.com/louie-richards) - Department: Plus (Management) - Title: Finance Manager - Call: 517.853.2606 I'm a Financial Services Manager with 29 years of experience. I've been fortunate to build a successful career I truly enjoy, combining a strong work ethic with a collaborative approach to leadership. My certifications include AFIP, Master Certified Finance Manager, and Master Certified Sales Manager. My education is as diverse as it is extensive, most of which I obtained outside of the confines of an academic curriculum. Married for 15 years with four children (ages 33, down to 16), I value loyalty, honesty, and transparency in all my dealings. My management style is consultative and I enjoy engaging with people from all backgrounds – I enjoy discussing anything and everything. Outside of work, I enjoy spending time with family, golf, bowling, boating and travelling. ### Nicholas Reed - Profile: [https://mercedesbenzofokemos.adviserly.com/nicholas-reed](https://mercedesbenzofokemos.adviserly.com/nicholas-reed) - Department: Plus (Parts) - Title: Parts Advisor - Call: 517.853.2619 Hi, I'm a Parts Advisor at Serra Auto Campus. I've been in the automotive industry for three years, starting in the aftermarket for two years before transitioning to this role. My background has given me a strong understanding of customer needs and how to build positive relationships. I'm a quick learner, focused on teamwork and providing excellent customer service to drive sales and satisfaction. I'm patient, a good listener, and I strive to maintain a positive attitude even under pressure. I'm excited to be part of a professional organization and eager to further develop my skills at Serra. Outside of work, I enjoy cars (building and collecting), sports, movies, and discussing current events. ### Sam Ahmad - Profile: [https://mercedesbenzofokemos.adviserly.com/sam-ahmad](https://mercedesbenzofokemos.adviserly.com/sam-ahmad) - Department: Plus (Management) - Title: Sales Manager - Lifetime vehicles sold: 149 - Sales specialties: C-CLASS, E-CLASS, GLB, GLC, GLE Hi, I'm a Client Advisor here at Serra Auto Campus. Born and raised in the Motor City, I understand the passion for automobiles. With over 20 years of experience assisting clients, I pride myself on delivering reliable and dependable service. I've consistently exceeded expectations, earning Salesperson of the Month 11 times at my previous position. My goal is to help you find your dream car by listening attentively, being honest, and not pressuring you into a decision. I'm passionate about seeing clients happy and building lasting relationships. When I'm not assisting customers, you'll likely find me discussing sports or enjoying the great outdoors with my loved ones, pursuing my hobbies of hunting and fishing. I'm proud to be a part of the Serra Auto Campus team, where we strive to provide an exceptional customer experience. I'm bilingual, so whether you prefer to communicate in English or Arabic, I'm here to guide you through your car-buying journey with confidence.