About Sam
With 11 years of experience as a Service Advisor and a background as a certified Honda technician, I bring a comprehensive understanding of the automotive industry to the Serra Auto Campus team. My career began with fixing and improving my own vehicles, which led me to spend three years as a tech before transitioning into service writing. This dual perspective allows me to bridge the gap between technical repairs and clear communication, helping guests navigate their vehicle’s needs with confidence. I hold a Bachelor’s degree in Human Biology and Psychology, a background that informs my approach to customer service. I prioritize transparency and objectivity, working to leave personal bias out of every conversation to ensure I am providing the best solution for each unique guest. I find it deeply rewarding to demystify the repair process for those who want to take care of their vehicles but aren't sure where to start. My goal is to understand what each individual needs and accommodate them accordingly. Throughout my career, I have earned multiple customer service awards and built a reputation among vendors and clients alike for being helpful, approachable, and consistent. I am fluent in Arabic and bring an adaptable, problem-solving mindset to everything I do. Outside of the shop, I am an avid outdoorsman who enjoys camping and exploring nature. Most of my free time is spent on adventures with my two dogs, Echo and Blue, or tending to my chickens. Whether I am at work or out in the field, I value being reliable and helpful to anyone in need.
Customer rating
4.9 / 5 based on 18 ratings (11 written reviews)
Recent reviews
excellence service, very clean waiting area
— Brian B. ,
Had a great experience getting my Mercedes serviced recently. Sam was my tech and did an outstanding job—professional, thorough, and kept me updated throughout the process. The car is running smoothly, and the customer service was top-tier. Highly recommend Sam and the service team!
— Daniel S. ,
Sam was very helpful to bring our vehicle in for a second look to see if anything was wrong with the suspension after a recent repair. The car checked out fine - and it was reassuring since the car is driven by my son, who has only been driving for about a year and a half. He is a great service advisor - Thank you Sam!
— James B. ,
Sam was absolutely outstanding. He was very helpful and responsive throughout the whole time during which my vehicle was being serviced.
— Hayder R. ,
Great experience with Sam. He's very knowledgeable and personable. He returns texts and calls quickly. Very professional and great to work with to keep my SLK in the best possible care.
— Gail J. ,
Sam was knowledgeable and clearly explained the repair that I needed. He kept me updated throughout the process. I would highly recommend Sam
— Cathy M. ,
Excellent service, friendly and efficient, was making us feel welcome and taken care of our car needs
— Gabrielle H. ,
Sam was very polite, courteous, and followed up on his commitments.
— Darice M. ,
Excellent experience with Sam. He was knowledgeable, courteous, and made sure everything was taken care of. I really appreciated his communication and customer service.
— Khalida Q. ,
very kind and knows his stuff
— Carl V. ,